Our Policies

REFUND/CANCELLATION/PAYMENT POLICY:

A valid credit card or debit card is required to guarantee and pay for your reservation. After the party is accepted the customer will have one week to make full payment. If payment is not received our booking system will delete your event. It is the CUSTOMERS RESPONSIBILITY to reenter the booking request if the date and time is still available. Please ensure you enter a valid email address that is spelled correctly and readily available.There will be a $50 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of reservation being canceled within 14 days of your event.

PRIVACY POLICY
Steel City Gamerz is committed to protecting your privacy. We use the information we collect on the site to make bookings with Steel City Gamerz as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

FOOD/DRINK
Steel City Gamerz does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

ALCOHOL/DRUGS
You may serve alcohol at a Steel City Gamerz event or party; however, drugs of any sort will not be tolerated in or around the Steel City Gamerz equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

TIPS
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

PHOTOS:
Please like us on Facebook! We love to post pictures on our page. [By booking your event with us you agree to the use of event photos on our Facebook page and/or our web site — unless we are notified in advance.]

WEATHER CONDITIONS:
Our video game trailer was designed for all types of weather conditions. The trailer is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance please contact us to begin the rescheduling process.

SUPERVISED CHILDREN:
Steel City Gamerz does require a parent or responsible adult to be present inside or just outside of the trailer at all times (for guests 17 and under). Guests  5 years and younger must be accompanied by the child’s parent at all times(NO EXCEPTIONS)  Steel City Gamerz accepts no responsibility for unsupervised children. Supervision is the sole responsibility of the parent and/or host.

OUR TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

After we accept your booking request please read through all of our policies/terms and conditions page. If there are any questions or concerns please contact us at steelcitymobilegamerz@gmail.com